If you feel dissatisfied with any aspect of our service, then in the first instance please contact our Complaints Team on 0300 124 5211 or complaints@jaevee.co.uk
We will immediately raise a letter acknowledging your complaint and will carry out an independent investigation of your complaint and will provide a written response with our findings within 4 weeks of raising the complaint acknowledgement letter.
If we are unable to resolve your complaint to your satisfaction, and you are an eligible complainant as defined by the Financial Conduct Authority, you will have recourse to the Financial Ombudsman Service. Details of the Financial Ombudsman Service are:-
The Financial Ombudsman Service Exchange Tower London E14 9SR
complaint.info@financial-ombudsman.org.uk
020 7964 1000 (switchboard)
+44 20 7964 1000 (for calls from outside the UK)
020 7964 1001 (main fax)
0800 023 4 567
Calls to this number are now free on mobile phones and landlines
0300 123 9 123 Calls to this number cost no more than calls to 01 and 02 numbers
This website is operated by the JaeVee Group of Companies. Webpages containing share offers will be hosted by the relevant Group Company that is issuing the shares, as identified on the relevant webpage. Webpages containing mezzanine debt offers will be hosted by JaeVee Holdings Ltd.
JaeVee is a trading name used by all companies within the JaeVee Group of Companies, including JaeVee Holdings Ltd. JaeVee Holdings Ltd is registered in England & Wales with company number 10172481. The registered office of the company is 3rd Floor 86-90, Paul Street, London, England, EC2A 4NE.
JaeVee Holdings Ltd (10172481) undertakes unregulated loan brokerage business that does not entail consumer credit or regulated mortgages. Arrangements by Group Companies to issue their own shares constitute unregulated business pursuant to Article 34 of the Financial Services and Markets Act 2000 (Regulated Activities) Order 2001 (RAO).
Information about investments is only available to investors who demonstrate that they qualify as high net worth individual investors or sophisticated investors or otherwise fall within categories of investor who can receive financial promotions from unregulated persons in accordance with the requirements of the Financial Services and Markets Act 2000 (Financial Promotion) Order 2005 (FPO). Property investing carries the risk of losing some or all of the capital invested. JaeVee does not provide investment advice and investors who are in doubt about whether investing is right for them should consider seeking advice from an appropriately qualified professional adviser.
JaeVee © 2025 • All rights reserved.
Investing in JaeVee involves risk, including loss of capital and illiquidity and it should be done only as part of a diversified portfolio. Investments made through JaeVee are not covered by the Financial Services Compensation Scheme (FSCS). Please read our full risk warning before deciding to invest.
Capital at risk. Read our full risk warning.